Refunds & Returns

Returns

You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Please contact our customer support at [Info@custompatchlabels.com] to initiate the return process. Provide your order number and details about the product you would like to return. We will respond promptly with instructions on how to proceed.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Exchanges

If you wish to exchange an item, please contact our customer support at [Info@custompatchlabels.com]. Provide your order number and details about the product you would like to exchange. We will respond promptly with instructions on how to proceed.

Shipping

You will be responsible for paying your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Info@custompatchlabels.com]. We will work with you to arrange a return, replacement, or refund.

Contact Us

If you have any questions on how to return your item to us, contact us at [Info@custompatchlabels.com].

Thank you for shopping at Urban Patches. If you are not entirely satisfied with your purchase, we’re here to help.